2013 Netti Challenge Series - FAQ
When will I receive my Rider Number?
Those who enter the series before 11.59pm on Thursday 21st February will receive their official Marysville Lake Mountain Challenge rider number in the mail. For all series entries received after this time, your rider number will be available for collection at the Event Information point on the morning of the event.
For the other events in the series entrants will have their rider numbers sent out in the mail two weeks prior to the event.
It is essential that you bring your rider number with you on event day.
When can I view the Rider Information Kit?
Rider Information Kits will be emailed to all participants on the Monday before each event (i.e. 6 days prior to the event).
It will also be available to download from the 'Rider Information Kit' page on the website.
The Rider Information Kit will include all of the information required to have a safe and enjoyable event in addition to allocated start waves, emergency contact numbers and refreshment stop locations. Be sure to read this information carefully prior to the ride to avoid confusion on event day.
When will I receive my 12 month Cycling Victoria Recreational membership?
For those who have purchased the optional 12 month Cycling Victoria Recreational membership with their entry, you can expect to receive the membership within approximately 4 weeks of the event. This membership will be posted to you directly from Cycling Australia
. If you have not received your membership please contact Cycling Australia on (02) 9339 5800.
Can I change from one course distance to another within the series?
If you wish to change from the long course to the short course event, you must return your long course bib number to the Event Information Tent on the morning of the event, so you can be issued with a new short course event bib.
If you wish to change from the short course to the long course event you will need to contact Cycling Victoria at least 9 days prior to event on (03) 84803000.
What is the minimum age of entry?
To enter the Challenge Series you must be 16 years of age as February 24th, 2013. Participants under 16 will not be accepted for insurance reasons. If you are under 16 and would like to be involved, why not enter Cycleskill?
Having trouble with the online system?
The online entry system has been designed to increase participant security and ensure all private details remain protected.
If you are having difficulties with the online system, please contact Cycling Victoria on (03) 8480 3000 or via email at email@example.com
Can I get a refund for the series?
In accordance with the event Terms and Conditions, refunds for the Netti Challenge Series entry are available as follows:
Before 9am Monday 25 February - 25% cancellation fee
Between Monday 25 February and 9am Monday 1 April - 50% cancellation fee
Between Monday 1 April and 9am Monday 27 May - 75% cancellation fee
No refund after 9am Monday 27 May 2012
Entries are non-transferable